Robinson Lighting Centre

I was helped by Inna and I just had the most wonderful experience. She helped me find the item that I need, which happened to be out of stock that time. She e-mailed me a couple days later telling me that she got the item for me and reserved it under my name. I was very happy and felt like I'm a big time customer even though I only need a cheap glass to replace my broken one caused by hail. Give her a raise. She deserves it!

I wasn’t looking forward to choosing new light fixtures for our home renovation but as soon as Rachel started talking, I knew I was going to have fun. She just ‘got me’. Rachel helped my husband and I choose gorgeous lights for our home. She understood the look we were going for and was quick to show us many different options. Rachel was so patient with my husband and I. She definitely went above and beyond to ensure that we would be happy with what we chose. And we are!

I ordered two beautiful brass/glass pendant lights online. Unfortunately when I took the one pendant out of it's packaging its glass piece was cracked. I emailed customer service about the problem with a picture and they immediately sent me a new glass at no charge. I appreciate their quick response and how my problem was so easily resolved. And the pendants look great in my newly renovated kitchen!

We recently built a new home and our home builder uses Robinson as their lighting supplier. Communication was mediocre from the beginning with slow response times that dragged out the process. The only positive thing about the experience was that our sales person did seem knowledgeable about the lights and provided some decent recommendations. Three days prior to possession, we were told that the pendant lights we ordered for our kitchen 7 months earlier were back ordered. I still don't know why our sales person Heather waited until days before we were moving into our home to share that information. So we pivoted and ordered new pendent lights with a lead time of 3-5 weeks. We are now at 10 weeks and can't seem to get a response. Our home builder has reached out several times this month and she isn't even responding to them. My hope from writing this review is that someone will at least call us or send us an email with an update. The poor level of customer service is appalling. The only reason I am leave a 2 star review is that I am happy with the lights we do have. They deserve a zero for communication.